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    7/7/2006

    提案主題:意仁建議要將策略曲線加入客戶滿意度調查來決定出權重大小

    編號:Q-F626-09

    提案改善表

    提案主題:意仁建議要將策略曲線加入客戶滿意度調查來決定出權重大小

    現況說明

    改善建議

    目前客戶滿意度調查的權重不明確。

     

    意仁建議要將策略曲線加入客戶滿意度調查來決定出權重大小

    依照策略曲線,我們能更清楚明白:

     

    哪裡需要消去?

    哪裡需要降低?

    哪裡需要提升?

    哪裡需要創造?

     

    利用策略曲線分析項目來決定公司行銷發展的方向。

     

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